FAQ
Items are marked ‘sold out’. When can I place an order?
Our online shop opens for orders every Wednesday at 10am and then closes Sunday at 10pm, or sooner if we sell out. Keep an eye on our website and social media for when the next ordering window opens!
What does dispatch date mean?
Your dispatch date is the day your order is packed and handed over to the courier. You’ll be able to choose between two available dispatch dates, Wednesday or Friday, when viewing your basket. The aim is that your parcel will then arrive the following day.
How long will delivery take?
We aim for next day delivery from your selected dispatch date. While we do all we can to get your cookies to you as quickly as possible, delivery times are dependent on the courier and occasional delays can happen.
Am I able to track my order?
Absolutely! Once your order has been dispatched, you’ll receive a confirmation email containing your tracking details so you can follow your parcel’s journey.
My order is delayed. Will my cookies still be ok to eat?
Our cookies are baked fresh, packed carefully and dispatched all within 24 hours. While they’re best enjoyed within three days of delivery, a delay of a couple of days doesn’t automatically mean they’re no longer safe to eat.
If your parcel has been significantly delayed or arrives with damaged packaging, please get in touch before enjoying your cookies. We’ll be happy to help.
What is the return / refund policy?
As our cookies are freshly baked and perishable goods, we’re unable to accept returns or offer refunds. However, if your order arrives damaged, incorrect or not as expected, please get in touch as soon as possible and we’ll be happy to look into this.
How can I get in touch?
For any questions or enquiries, you can contact us via our instagram page @cookieclubnw or send us a message from this websites Contact Us page. We’ll get back to you as soon as possible.
Are bulk orders / event commissions possible?
Absolutely! If you’re looking for cookies for a special occasion, event or corporate order, we’d love to hear from you with your ideas. Please get in touch with details of your requirements, including quantities and your preferred date, and we’ll see what we can do. The further in advance you enquire the better.